Returns & exchange

7-day exchange for manufacturing defects

If a product has a manufacturing defect, contact us on WhatsApp within 7 days of delivery. We'll check the issue with you and arrange an exchange for the same product (or a similar one if it is out of stock).

To be eligible

• You contact us within 7 days of receiving your order.
• The item is unused apart from first testing, and has no physical damage.
• It is returned in its original box, with all accessories included.
• You share your order number and a photo or short video of the problem.

Not covered

• Physical damage, liquid damage, burns or broken connectors caused after delivery.
• Wear and tear from normal use, or damage from incorrect use.
• Items without their original box or accessories.
• Requests made more than 7 days after delivery.

Wrong or missing item

Received the wrong product or something missing from your parcel? Message us on WhatsApp within 7 days of delivery with your order number and we'll put it right.

How it works

• Message us on WhatsApp (+92 321 4400423) with your order number and the problem.
• We confirm whether the item is eligible and explain how to send it back.
• Once we receive and check the item, we send your replacement.

Dealer and wholesale orders follow the same process — please mention your business name when you contact us.