Orders
When you place an order, we may contact you by phone or WhatsApp to confirm it. We may cancel an order — and tell you why — if a product is out of stock, a price was shown incorrectly, or we can't confirm the order details.
Prices and payment
- All prices are in Pakistani Rupees (PKR). The price and delivery charge shown at checkout are the ones you pay.
- Prices and offers can change at any time, but never for an order you have already placed.
- For Cash on Delivery orders, please pay the rider the full order total when your parcel arrives.
Delivery
Delivery times are estimates (2–5 working days for most orders). See Shipping & delivery for details.
Returns and exchanges
Exchanges are handled under our Returns & exchange policy.
Wholesale accounts
- Dealer logins are issued by AT ORIGINAL to approved businesses and are for that business only.
- Dealer prices are confidential. Please don't share your login or price list.
- Dealer orders must meet the minimum quantities and the minimum order value of Rs 5,000 shown in the store.
- We may change dealer rates or disable an account at any time.
Product information
We do our best to describe every product accurately. Packaging and colours may vary slightly from the photos.
Contact
Questions about these terms? Message us on WhatsApp at +92 321 4400423.
Still have a question?
Message us on WhatsApp — a real person will reply.